Policies, Privacy & Confidentiality

RUBI Detective Agency ("RUBI", "we", "us", or "our") is a private investigation firm operating across India and internationally since 2010. Our Head Office is located in Dubai, UAE, and our India Office is in Mumbai, India. Serving clients with integrity from 2010 through 2026 and beyond, we provide matrimonial verification, corporate due diligence, surveillance, background checks, cyber forensics, missing persons investigation, and related detective services.

These policies govern your use of our website (rubidetective.com and associated pages), enquiry forms, WhatsApp communication channels, and all professional engagement with our agency. By submitting an enquiry, engaging our services, or browsing our website, you acknowledge that you have read and understood these terms.

Information We Collect

• Enquiry Data: Name, phone number, email address, city, service type, and message content submitted via our website form or WhatsApp.
• Case-Related Data: Subject details, photographs, documents, addresses, and any evidence you voluntarily provide for investigation purposes.
• Technical Data: IP address, browser type, device information, pages visited, and referral source collected through standard web analytics (anonymised where possible).
• Communication Records: Call logs, WhatsApp messages, and email correspondence related to your enquiry or active case.

How We Use Your Information

• To respond to your enquiry and provide investigation services you have requested.
• To prepare investigation reports, evidence documentation, and case updates.
• To process payments and issue invoices or receipts.
• To comply with legal obligations, court orders, or requests from authorised government agencies.
• To improve our website, services, and client experience (using aggregated, non-identifiable data).

Information We Do Not Collect

We do not collect Aadhaar numbers, bank PINs, passwords, or any financial credentials through our website. We never ask clients to share OTPs or login credentials of third-party accounts.

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• With assigned field investigators and report writers directly involved in your case.
• With verified third-party vendors (e.g., legal counsel, forensic labs) under strict confidentiality agreements.
• When required by law, court order, or direction of a competent authority in India.
• With your explicit written consent for a specific purpose.

Data Retention

Enquiry data is retained for up to 24 months if no case is opened. Active case files are retained for 7 years from case closure, or longer if required by law or ongoing legal proceedings. You may request early deletion subject to our legal retention obligations.

Confidentiality is the defining feature of private investigation work. When you engage RUBI Detective Agency, the following confidentiality framework applies automatically — no separate NDA is required, though we are happy to execute a formal Non-Disclosure Agreement upon request.

Client Confidentiality Obligations

Clients are expected not to publicly disclose investigation methods, investigator identities, or interim findings that could compromise an ongoing case. Sharing RUBI reports with third parties should be done only when necessary and with awareness of legal implications.

Enquiry & Engagement Process

1. Client submits an enquiry via website, phone, or WhatsApp.
2. RUBI conducts an initial confidential consultation (in person, phone, or video).
3. Scope of work, timeline, and professional fees are agreed in writing (email or signed engagement letter).
4. Client provides advance payment as per agreed terms before field work commences.
5. Investigation is conducted and a formal report is delivered to the client.

Client Responsibilities

• Provide accurate and complete information relevant to the investigation.
• Confirm you have a legitimate legal purpose for requesting the investigation.
• Not use our services for harassment, stalking, blackmail, or any unlawful purpose.
• Make timely payments as per the agreed fee schedule.
• Not instruct investigators to break the law, trespass, impersonate officials, or hack accounts.

Scope & Limitations

Our findings are based on lawful investigation methods available at the time of the case. Results depend on subject cooperation, availability of public records, and external factors beyond our control. We provide factual findings — we do not provide legal advice. Clients should consult a qualified advocate for legal interpretation of reports.

Report Delivery

Investigation reports are delivered in digital format (PDF) unless otherwise agreed. Physical copies may be provided on request. Reports remain the intellectual property of RUBI Detective Agency; clients receive a licence to use reports for their stated personal or business purpose.

RUBI Detective Agency operates in accordance with the Private Security Agencies (Regulation) Act, 2005, applicable state private detective licensing requirements (where applicable), the Information Technology Act, 2000, and all relevant provisions of the Indian Penal Code. We reserve the right to decline any case that we believe may involve illegal activity.

Fee Structure

Investigation fees are quoted on a case-by-case basis depending on complexity, location, duration, and resources required. All quotes are provided in Indian Rupees (INR) and are valid for 15 days from the date of quotation unless otherwise stated.

Payment Terms

• Advance: A minimum of 50% advance payment is required before field investigation begins.
• Balance: Remaining fees are due upon report delivery or as per milestone schedule in the engagement letter.
• Methods: Bank transfer (NEFT/RTGS/IMPS), UPI, or cash (with receipt) — as mutually agreed.
• Expenses: Travel, lodging, court fees, and third-party verification charges are billed separately with receipts.

Refund & Cancellation

• Before work begins: Full refund of advance minus 10% administrative fee if cancelled within 48 hours of payment and before any field activity.
• After work begins: No full refund. Partial refund may be considered for undelivered scope, minus costs already incurred (man-hours, travel, vendor fees).
• Client-caused delay: No refund if investigation is paused or cancelled due to client non-cooperation or failure to provide agreed information.
• Report delivered: No refund once the final investigation report has been delivered, except in cases of proven factual error attributable to RUBI (correction provided at no charge).

Refund requests must be submitted in writing to info@rubidetectiveagency.com (RUBI Detective Agency) within 7 days of the relevant event. Approved refunds are processed within 15 business days to the original payment method.

• Investigation reports reflect findings at a specific point in time. We do not guarantee future behaviour of any subject.
• Website content, statistics, and testimonials are for general information. Case outcomes vary based on individual circumstances.
• RUBI Detective Agency is not a law firm. Our reports do not constitute legal advice. Consult an advocate before taking legal action based on our findings.
• We are not liable for decisions you make based on our reports, nor for any indirect, incidental, or consequential damages.
• Our total liability for any claim shall not exceed the total fees paid by you for the specific case giving rise to the claim.
• We are not responsible for delays caused by third parties, government agencies, or force majeure events (natural disasters, strikes, pandemics, etc.).

The live case counter and review feed on our website are illustrative engagement metrics and client feedback representations. They do not guarantee identical outcomes for your case.

In alignment with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules, RUBI Detective Agency recognises the following data principal rights:

• Right to Access: Request a summary of personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of personal data no longer necessary for the stated purpose, subject to legal retention requirements.
• Right to Grievance Redressal: Raise concerns with our Grievance Officer (details below).
• Right to Nominate: Nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, email info@rubidetectiveagency.com (RUBI Detective Agency) with the subject line "Data Protection Request". We will respond within 30 days. We may request identity verification before processing your request.

In the event of a personal data breach affecting your information, we will notify affected individuals and the Data Protection Board of India as required by applicable law.

Our website uses minimal cookies and browser local storage to improve functionality:

• Essential Storage: Local storage keys (e.g., case counter preference) to maintain site functionality. These are not shared with third parties.
• Analytics: If enabled, anonymised usage analytics help us understand page visits and improve user experience. No personally identifiable information is sold to advertisers.
• Third-Party Fonts: Google Fonts may set cookies when loading typography. Refer to Google's privacy policy for details.

You can disable cookies through your browser settings. Disabling cookies may affect certain website features such as the live statistics display.

Grievances will be acknowledged within 48 hours and resolved within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India or other relevant consumer forums as applicable.

These policies and all engagements with RUBI Detective Agency are governed by the laws of India. Any dispute arising from or relating to these policies or our services shall be subject to the exclusive jurisdiction of the courts at Mumbai, India.

We may update these policies from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policies.